Dr. Rose Chebet Koros was on Thursday, November 14, appointed the new General Manager and Airport Manager for the Jomo Kenyatta International Airport (JKIA).
According to LinkedIn, Koros holds a Business Administration and Management degree from Daystar University where she studied from 1991 to 1995.
She also holds an MBA in Marketing from the University of Nairobi and a PhD in Business Administration and Management from the Jomo Kenyatta University of Agriculture and Technology.
Koros began her career as advertising sales executive at Nation Media Group before later working as assistant sales and marketing manager at National Oil.
From 2005 to 2007, she worked at Kenyaweb Limited as a marketing manager before joining the Kenya Revenue Authority where she worked as a media liaison officer for one month.
Koros worked as divisional manager for two years at Mornarch Insurance before joining the Kenya Airports Authority (KAA) in 2010.
At KAA, she worked as a customer service manager for seven years before being promoted to airport operations manager both at JKIA.
Koros’ appointment follows the recent announcement by the Kenyan government regarding initiatives designed to improve the passenger experience at JKIA.
In an official statement, the government, represented by four ministries—National Treasury, Roads and Transport, Tourism, and Internal Security—indicated that these measures aim to provide seamless, efficient, and respectful services to travelers entering and exiting the country.
To begin with, the government plans to focus on advanced technological solutions to optimize customs and immigration procedures.
Furthermore, the new reforms will involve the automation and digitalization of processes to minimize paperwork and facilitate a more streamlined travel experience.
In addition, the government intends to bolster security and comfort in restricted areas of the airport, including VIP lounges, ensuring that only authorized personnel are permitted access to these secure zones.
Lastly, there is a commitment to improving the quality of customer service throughout the airport, with ongoing training for officials to uphold the highest standards of professionalism and courtesy.