As the aviation industry continues to evolve, African airlines are making significant strides on the global stage, showcasing their commitment to excellence in service and operational efficiency.
In 2024, AirHelp, a leading online platform that helps passengers claim compensation for flight disruptions, has unveiled its rankings of the best airlines in Africa.
This evaluation is based on a meticulous analysis of on-time performance, customer satisfaction, and the effectiveness of compensation processes.
In this article, WoA delves into the top-ranked African airlines that not only prioritize passenger experience but also stand out in a competitive global market.
1. Kenya Airways – Global rank 6.71
Kenya Airways, established in 1977, is the flag carrier airline of Kenya, headquartered in Nairobi.
It operates primarily from Jomo Kenyatta International Airport and serves over 50 destinations globally, with a strong focus on Africa.
Initially state-owned, it was privatized in 1996 and is now a public-private partnership, with the Kenyan government holding 48.9% of shares.
The airline joined the SkyTeam alliance in 2010, and recent recovery efforts post-COVID-19 have led to profitability for the first time since 2013.
2. Royal Air Maroc – Global rank 6.25
Royal Air Maroc (RAM) is the national airline of Morocco, established in 1957 and wholly owned by the Moroccan government.
Headquartered at Casablanca’s Mohammed V International Airport, it operates a vast network covering over 134 routes to 45 countries, including destinations in Europe, Africa, the Middle East, and the Americas.
RAM joined the Oneworld alliance in 2020, enhancing its global connectivity.
The airline is undergoing expansion plans to double its fleet by 2030, aiming to strengthen its presence in the African market and support upcoming events like the FIFA World Cup.
3. EgyptAir – Global rank 4.95
EgyptAir, established in May 1932, is the national airline of Egypt and one of the oldest carriers globally.
Based at Cairo International Airport, it operates an extensive network connecting over 72 destinations across 52 countries, focusing on Europe, Africa, Asia, and North America.
EgyptAir joined the Star Alliance in 2008, enhancing its global connectivity.
The airline has undergone significant restructuring into a holding company with multiple subsidiaries, including EgyptAir Cargo and Maintenance & Engineering.
4. Air Mauritius – Global rank 4.84
Air Mauritius, established on June 14, 1967, is the national airline of Mauritius, headquartered in Port Louis.
It operates from Sir Seewoosagur Ramgoolam International Airport and serves over 30 destinations across Europe, Africa, Asia, and Australia.
Initially a handling agent, it began flight operations in 1972.
The airline has undergone significant changes, including a takeover by Airport Holdings in 2022. Air Mauritius is known for its strong presence in the Indian Ocean region and has won multiple awards for service excellence.
The airline’s fleet includes Airbus A330s and A350s, with ongoing expansion plans to enhance connectivity.
5. Tunisair – Global rank 3.63
Tunisair, established in 1948, is the national airline of Tunisia, headquartered in Tunis.
Operating from Tunis-Carthage International Airport, it connects over 40 destinations across Europe, Africa, and the Middle East.
The airline’s fleet primarily consists of Airbus A320 family aircraft, chosen for their efficiency and reliability on medium-haul routes.
Tunisair emphasizes cultural promotion and hospitality, offering in-flight meals featuring Tunisian cuisine.
It also has a codeshare agreement with Emirates and a loyalty program called FIDELYS.
